VIENNA— A Missouri Department of Revenue (DOR) review of first quarter transactions shows error rates of 7.41 percent for motor vehicle processing and 10 percent for driver license transactions at the Vienna license office, according to an email sent to the office in February.

The Feb. 25 email from Region 8 Customer Service Manager Jennifer Roberson said that a review of first quarter transactions identified both critical and non-critical errors, though only critical errors were used to calculate the reported rates. According to the email, the Vienna office recorded an error rate of 7.41 percent for motor vehicle (MV) transactions and 10 percent for driver license (DL) transactions.

Roberson asked the license office to review the spreadsheet and report any disagreements with the findings before the final report is submitted.

“Please take some time to review the errors in your spreadsheet,” Roberson said in the letter. “If you disagree with any of the findings, let me know. I can review and make corrections before the GO Report is submitted to our management team.”

In a separate DOR email, dated March 2, it indicates that statewide network problems were affecting license office operations.

“The state is currently experiencing intermittent network issues that are impacting call center connectivity,” the email said. “Both the MV and DL help desks may be affected.”

The notice said callers could experience delays or dropped calls while the state worked to resolve the problem.

“At this time, wait times remain manageable, but callers may experience occasional delays or dropped calls during conversations. IT is actively investigating and working to resolve the issue,” the email said.

Roberson’s email also states that license offices will still have an opportunity to dispute findings once the final GO report is issued.

“You will still have an opportunity to dispute any findings once you receive the finalized GO Report,” Roberson wrote.

During the Maries County Commission meeting held on March 9, commissioners questioned whether the license office should have been penalized during the outage.